Wecart Refund & Return Policy

Last updated: August 19, 2026

At Wecart, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or significantly different from what was described on our website, you may be eligible for a return or refund.

Return Eligibility

To be eligible for a return:

• The return request must be made within 30 days of delivery.
• The item must be unused and in its original condition.
• The item should, where applicable, be returned in its original packaging.
• Proof of purchase or order information may be required.

Certain products may not be eligible for return for hygiene, safety, or other practical reasons. Any such restrictions will be stated on the relevant product page.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible through the contact information provided on our website.

Please provide your order number and, where applicable, clear photographs or videos showing the issue. This helps us investigate the matter and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate solution.

Refunds

Once a refund is approved, the refund will be processed to the original payment method used for the purchase whenever possible.

The time it takes for the refund to appear in your account may depend on your bank or payment provider.

Order Cancellation

If you need to cancel an order, contact us as soon as possible after placing the order. We will try to accommodate cancellation requests before the order has been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the return process may apply instead.

Return Shipping

Where a return is approved because an incorrect, damaged, or defective item was supplied, Wecart will determine the appropriate return arrangement.

For returns requested for other reasons, the customer may be responsible for applicable return shipping costs.

Contact Us

For questions regarding returns or refunds, please contact Wecart through the contact information available on our website.